1. 1.You may withdraw within 7 days of payment, or of receiving the voucher, whichever is later.
2. 2.No fee is charged for withdrawal in this period and the full amount is refunded.
3. 3.If the product differs from how it was described or advertised, or the contract was performed differently, you may withdraw within 30 days of learning that and within 3 months of supply.
4. 4.We refund within 3 business days of receiving your notice. Card payments are refunded by cancelling the card approval; the card issuer may take a few more days to show it.

When withdrawal is limited

• The voucher or gift certificate has already been used (limited to the used portion).
• The product was lost or damaged through your fault.
• The packaging of a reproducible product has been opened.
• The product was made individually to your order and withdrawal would cause the Company irrecoverable loss, where we told you so before the order and you agreed.

An order where you closed the payment window, or payment never completed, and no voucher has been issued, can be cancelled by you directly.

• Points used on the order return to your account immediately.
• Reserved stock is released at the same time.
• An order left open at the payment window is cleared automatically after a while, and points are returned then too.
• Once a voucher has been issued, use "How to request a refund" below instead.

We follow Korea’s Standard Terms for New-Type Gift Certificates. An unused voucher can be refunded even after its validity period has passed.

1. 1.Deleting your account does not affect your right to a refund for a voucher already issued. You can still ask using the contact below.
2. 2.If we cannot supply the product before expiry because of the redemption point’s circumstances, we refund in full.
3. 3.If a supplier fails to issue a voucher code, we check immediately and refund in full.

1. 1.When an order is cancelled or refunded, the points you spent come back as the same number of points. They are not converted to cash.
2. 2.Any cashback points paid for that purchase are reclaimed at the same time.
3. 3.Returned points keep the conditions the original points had.
4. 4.For an order paid partly by card and partly with points, the card portion goes back to the card and the point portion back to points.

• Ask in the Service chat to cancel or change a booking and we pass it to the clinic. If your visit is imminent, contact the clinic directly.
• Refunds of treatment fees and disputes after treatment follow the clinic’s policy and applicable law.
• Repeated no-shows may lead to restrictions on the booking feature.

1. 1.Open [My] → [Orders], select the order and request cancellation or refund.
2. 2.If you cannot use the app, email business@afformation.co.kr with the order number and the reason.
3. 3.We process within 3 business days of receiving the request and tell you the outcome.
4. 4.If a refund is late we add the statutory delay interest set by the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.

If we decline we explain why. If you disagree you can seek help from the Korea Consumer Agency (1372) or the consumer protection body in your country.

• All payments and refunds are settled in Korean won (KRW).
• Foreign-currency amounts shown in the app are indicative; the actual charge and refund are in KRW.
• If you paid with a foreign card, your issuer’s conversion fee and rate movements may make the refunded amount differ from what you were charged. The Company does not cover that difference.